ITSM Business Analyst

BA (ITSM/ITIL) On behalf of our client in the Government Services Sector, PROCOM is looking for a BA (ITSM/ITIL). BA (ITSM/ITIL) – Job Description • Manage IT Service Management Tool record assignment (Incident, Service Request, Change, Problem, Tasks, CMDB, etc.) • Oversees all ITSM Process records submitted to GMCB by the Service Desk, Client Ministries & Suppliers to ensure they are executed per defined process • Assigns ITSM records to appropriate resource/support areas (Client Ministry/GMC…

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