Helpdesk Analyst

Helpdesk Analyst On behalf of our client in the Consulting Sector, PROCOM is looking for a Helpdesk Analyst. Helpdesk Analyst – Job Description Answer calls from phone queue Action emails from the Service Desk Inbox Create Incident, IMAC and Service Request tickets and categorize them within the Call Management Tool Reassign tickets to appropriate team and resources as required Escalate any issue as per established scripts if the incident severity changes Participates in day-to-day operations o…

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