Help Desk Support Technician I

Service Desk Tech Job Description IT Service Desk - provides first level technical support through phone, email and chat support (if applicable) Diagnoses and troubleshoots end-user desktop application issues and provides an appropriate solution Resolves Level 1 issues. Elevates complex and/or high priority problems to the appropriate support groups for resolution Responds to, and resolves technical end-user service and support incidents and requests. Follow-up with end-users to provide status …

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