Senior Operations Manager, Inbound Call Center

Our client is currently looking for a Senior Operations Manager to oversee the Inbound Call Center. This role will have 6-10 direct reports and will be responsible for approximately 150-200 agents. Senior Operations Manager Responsibilities: Determines call center operational strategies by conducting needs’ assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical s…

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